Refunds are initiated once the returned product is received by Tresmode. You can sign in to your account and go to Recent Order to cancel your order.Īn order cannot be canceled once the item has been delivered to you. Your refund (excluding the shipping charges) will be processed once we receive the originally ordered item back from the courier. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your entire order amount will be refunded via the refund method selected by you. You can cancel your order online before the product has been shipped.
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If the customer has availed free international shipping then Tresmode will deduct INR 1500 per merchandise from the product price. Tresmode will only refund the product amount and not other logistic charges like shipping and duties. Tresmode (KFC Shoemaker Private Limited) will not bear the shipping and duties involved. (Any place outside India) the customer/buyer needs to ship/courier the merchandise to Tresmode (One Indiabulls tower, Floor 12A, Tower 2A, SB Marg, Lower Parel, Mumbai 400013, India). Once the refund tender has been selected by the customer, it cannot be changed under any circumstances. In case of bundled offer purchase (where you buy 2 or more products on discount), you will need to return all the pairs as the offer is valid on all the pairs. The mode of refund cannot be changed once you've submitted the request with us. Upon confirmation, as per the Return Policy, we will issue a store credit or a bank refund (whichever selected by the customer) for that particular amount (excluding shipping & COD charges if applied).
This confirmation will be sent to you within 7 working days after we receive the shipment. For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.Īfter inspection, we will confirm whether the Products are in an acceptable condition or not. Simply Sign in to your account and navigate to My Account – My Orders page to initiate a return. If your order has already been shipped, we invite you to wait until it arrives and then you can cancel your order at My Orders or contact our orders team to request its return by dropping an email to returning any products, the customer must request an authorization to return the products directly through our website. Tresmode will not be responsible in case the product doesn't reach our (Tresmode's) address. The slip will help you to confirm the pick up with us and we can then follow up with our courier partner.
Do not hand over the shipment to the courier partner if he/she is not providing the return pickup slip. Post this, the customer has to ship the product to us for any return and no amount will be refunded for the reverse shipment charges incurred. in case the package is not ready at the time of pickup or the consignee/customer is not available at the given pickup address, we re-book the pickup only twice after that. If you wish us to complete the reverse pickup, kindly keep the parcel ready once the return request is created. Ltd.Plot No.47, Marol Co-operative Industrial Estate, Andheri Kurla Road, Andheri East, Mumbai 400059.+918068972636 Please courier the footwear with the original packing to the below address- KFC Shoemaker Pvt. If by any chance the customer does not return the footwear box and other packaging materials then a sum of INR 150 per pair will be deducted from the refund amount.īy Tresmode: Tresmode will get the pair/s picked up, request you'll to log on into your Tresmode account and request for a return.Ĭertain pin-codes might not be serviceable for reverse pickup owing to certain restrictions.Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted. Shoes should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them.Any items that have been altered or repaired by an external repair service will not be accepted for a refund.All Tresmode items should be returned in an unmarked, unused condition with the original packaging and original sales receipt.If for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 days after from the date of delivery if the following conditions are met: We want you to be fully satisfied with every item you purchase from Tresmode. We at Tresmode follow a 7 Day return policy for non-discounted and discounted products shopped from our website –. To place a return request for your order, kindly login to your account here or place a guest request here.
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